Refund Policy
Effective Date: September 27, 2026
Thank you for using SeedGen. We want you to feel confident when purchasing credits. If you are not satisfied with your purchase, you may be eligible for a refund under the terms below.
Refund Eligibility
You may request a refund within 7 days of purchase if no more than 20% of the credits included in that purchase have been used.
A purchase is generally eligible for a refund when:
- The refund request is submitted within 7 days of purchase
- No more than 20% of the purchased credits have been used
- The purchase was not made through a non-refundable promotion, discount, or special offer
- The account has not been used in violation of our Terms of Service
Any additional conditions shown at checkout or on the purchase page at the time of purchase also apply.
Non-Refundable Purchases
A purchase is not eligible for a refund if:
- More than 20% of the purchased credits have been used
- More than 7 days have passed since the purchase
- The purchase was made through a promotion, discount, or special bundle marked as non-refundable
- The refund request relates to fraud, abuse, or a violation of our Terms of Service
- We reasonably determine that repeated refund requests are being used to abuse the refund process
Nothing in this Refund Policy limits any refund rights that may be required by applicable law.
How to Request a Refund
To request a refund, email us at:
We recommend using “Refund Request” as the subject line.
Please include:
- Your name
- The email address associated with your SeedGen account
- Order number or transaction ID
- Purchase date
- Reason for the refund request
Providing complete information helps us review your request more quickly.
Refund Review and Processing
We aim to review refund requests within 3 business days.
If your refund is approved, we will initiate the refund to your original payment method. Refunds typically take 5–10 business days to appear, depending on your payment provider or financial institution.
Once a refund has been issued, the corresponding purchased credits may be removed from your SeedGen account.
Fraud and Abuse
SeedGen reserves the right to deny a refund request where we reasonably believe there has been:
- Fraudulent activity
- Payment abuse
- Repeated or abusive refund requests
- Misuse of credits or the platform
- A violation of our Terms of Service
If a refund request is denied, we will notify you and provide the reason where appropriate.
Changes to This Refund Policy
We may update this Refund Policy from time to time. When changes are made, we will update the Effective Date at the top of this page.
Material changes may also be communicated through the website or other appropriate channels.
Changes will not reduce refund rights that already applied to a completed purchase where prohibited by applicable law.
Contact Us
If you have questions about this Refund Policy or would like to submit a refund request, contact:
Email: support@seedance2ai.net